Returns Policy
Please inspect your goods thoroughly as soon as possible after delivery. If your order arrives damaged or faulty, please inform us within 5 days of receiving the order by contacting shop@groomarts.com.
If your order is clearly damaged on delivery, we would advise you to inform the delivery driver, make a note of the delivery document and contact us as soon as possible. You will also need the receipt or proof of purchase.
Due to hygienic reasons, scissors / brushes and combs cannot be returned if out of original packaging. If these products arrive to you faulty, a refund will be given with proof of fault.
In an event you wish to return your order, please fill out the returns slip located at the bottom of the dispatch note in your order. Returns must be sent via a ‘tracked’ service, we do not currently offer free returns – the cost of the return is the responsibility of the customer.
We offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to return your order. Returned goods must be returned to groomarts within a further 7 days after we have been notified. We will refund customers within 14 days of receiving the good back.
Please note that you will be responsible for the cost of returning the goods to us, unless we delivered the item to you in error or the item is faulty, subject to faulty return agreed.
Your unwanted items must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached, if the item is not in the original condition received the item cannot be returned.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and groomarts. We reserve the right to deduct a percentage of the refund if an item is received unsuitable for re-sale as new. This will be assessed once the product is received and you will be notified.
Please remember to include the return slip located at the bottom of the dispatch note, or if you prefer, a covering note including your order number, full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange a payment or a refund.
Although this can be a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
You can always contact us for any return question at shop@groomarts.com.
Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
Once received, we will process the return within 2-3 working days (subject to our return policy). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 10-14 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Please note we do not offer free returns, the price of sending back a parcel is the responsibility of the customer.
For a Return, please send to the below address:
Groomarts merchandise LTD
170 High St,
London Colney,
St Albans,
AL2 1JY
Professional Scissors – Warranty and care policy
Professional grooming scissors are precision tools and are subject to natural wear and tear through use.
Warranty Period
All scissors are covered by a 6-month manufacturer’s warranty from the date of purchase against manufacturing defects only.
A manufacturing defect would typically present itself within the early stages of use. Issues arising after extended use are generally considered wear and tear and not covered under warranty.
Third-Party Sharpening and Adjustments
Any sharpening, re-alignment, repair, adjustments or modification carried out by a third party who is not authorised by Groomarts automatically voids any manufacturer’s warranty.
As professional scissors are precision engineered tools, incorrect sharpening angles, tension adjustments or alignment changes can permanently affect performance. Groomarts cannot accept responsibility for issues arising after third-party work has been carried out.
Use and Maintenance
Scissors must be:
- Cleaned and oiled regularly
- Stored correctly
- Used only for their intended purpose
Damage caused by misuse, improper storage, lack of maintenance, accidental dropping, or incorrect sharpening is not covered.
Decorative Elements (Gems and Cosmetic Features)
Decorative elements such as gems, coating, plating or cosmetic finishes are aesthetic additions and are not covered under warranty.
Due to the nature of professional grooming work, decorative gems may loosen or detach over time with regular use. This does not affect the performance of structural integrity of the scissors.
If gems become loose or fall out, customers are welcome to return the scissors to Groomarts for repair. Return postage will be confirmed prior to work being carried out. The cost of sending the scissors to us is the responsibility of the customer.
Inspection Process
If you believe your scissors have a manufacturing fault, they must be returned to Groomarts for inspection. An independent inspection may be carried out where necessary.
A written statement from a third-party sharpener or technician does not constitute evidence or a manufacturing defect unless supported by technical or metallurgical assessment.
Refunds and Replacements
Refunds or replacements will only be considered where a confirmed manufacturing defect is identified within the warranty period.
Scissors that have been:
- Used for an extended period
- Sharpened or adjusted by a third party
- or show signs of normal wear and tear
Will not be eligible for refund or replacement.