Frequently Asked Questions!
“What payments do you accept?”
We accept a range of payment methods support by Stripe and Paypal.
“When will my order arrive?”
UK DELIVERY
Delivery costs are calculated at checkout and will be dependent on the weight of the order.
Delivery estimates are subject to factors out of our control, but you will receive full tracking information from our courier to keep you updated of any local issues, if you select tracked delivery at checkout.
“What is your return policy”
Please inspect your goods thoroughly as soon as possible after delivery. If your order arrives damaged or faulty, please inform us within 5 days of receiving the order by contacting shop@groomarts.com.
Due to hygienic reasons, scissors / brushes and combs cannot be returned if out of original packaging. If these products arrive to you faulty, a refund will be given with proof of fault.
Returns must be sent via a ‘tracked’ service, we do not currently offer free returns – the cost of the return is the responsibility of the customer.
We offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to return your order. Returned goods must be returned to groomarts within a further 7 days after we have been notified. We will refund customers within 14 days of receiving the good back.
Please note that you will be responsible for the cost of returning the goods to us, unless we delivered the item to you in error or the item is faulty, subject to faulty return agreed.
Your unwanted items must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached, if the item is not in the original condition received the item cannot be returned.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and groomarts. We reserve the right to deduct a percentage of the refund if an item is received unsuitable for re-sale as new. This will be assessed once the product is received and you will be notified.
Please remember to include the return slip located at the bottom of the dispatch note, or if you prefer, a covering note including your order number, full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange a payment or a refund.
Although this can be a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
You can always contact us for any return question at shop@groomarts.com.
Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
Once received, we will process the return within 2-3 working days (subject to our return policy). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 10-14 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Please note we do not offer free returns, the price of sending back a parcel is the responsibility of the customer.
For a Faulty Return, please send to the below address:
Groomarts merchandise LTD
170 High St,
London Colney,
St Albans,
AL2 1JY
“What are your open hours?”
Monday – Friday : 9am – 5.30pm
Weekends: Closed.
“Do you offer Collections?”
Yes, we offer collections from Groomarts Academy! You can collect an item within 24hrs after you have placed your order.
You can pick this delivery and pickup option during checkout.
“Do you offer a Dog grooming course?”
Yes we do offer dog grooming course and we have the best dog grooming course in the country. We have an amazing teaching team and standards that are reflected in your learning.
Please follow this link to find out more information about our courses. We also offer a 1 day taster to ensure the best decision.
“How do I know which scissors are best for my dog?”
Picking the right products for your pet is sometimes not an easy decision. If you need help picking the right scissors or any other product, please email us at shop@groomarts.com and we will be more than happy to help you make the right decision.